Shipping Policy

Thank you for visiting our store and purchasing an eFalls Watch. The following terms explain how shipping works for orders placed through our website.

Domestic Shipping Policy

Shipment Processing Time:

All orders are usually processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we receive a large number of orders, shipping may take a little longer than usual. Please allow a few extra days for delivery. If there is a major delay with your order, we will contact you by email or phone to inform you.

Shipping Rates & Delivery Estimates

Shipping costs for your order will be calculated and shown at checkout before you complete your purchase. Estimated delivery time:

Standard Shipping: 5–7 business days. Please note that delivery delays may sometimes happen, especially due to courier services or external factors.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

This email will include your tracking number, which you can use to track your delivery.

Tracking information usually becomes active within 24 hours after the order is shipped.

Customs, Duties and Taxes

We are not responsible for customs duties or taxes that may be applied to your order. Any fees charged during or after shipping, including taxes, tariffs, or customs charges, are the responsibility of the customer.

Damages

We are not responsible for products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to make a claim.

Before submitting a claim, please keep all packaging materials and damaged items, as the shipping company may require them.

International Shipping Policy

At the moment, we only ship within Australia.
We do not offer international shipping.

Returns Policy

For full details about returning a product, please see our Return & Refund Policy, which explains the process and conditions for returning an order.